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FAQ
Frequently asked questions
General
Cleaning instructions - Mila & Co
To keep your necklace always soft and beautiful:
• Hand wash with cold water
• Use neutral soap
• Rub gently (without brushes)
• Rinse well
• Do not twist
Drying:
• Air dry
• In the shade
• On a flat surface
Avoid:
✕ Washing machine
✕ Dryer
✕ Chlorine or bleach
✕ Iron
✨ Extra tip
To keep the velvet soft, comb the fabric with your fingers once it's dry. 🤍
🐾 Additional recommendation
We recommend removing the collar for bathing, rough play, or nighttime rest.
As this is a personalized product, we do not offer exchanges or returns. Please ensure your information is correct and that you select the appropriate color and size for your pet.
We work with Trans Express for our shipments.
In Guatemala City, shipping is free and delivery will take 1-4 business days.
In the departments the shipping cost is Q 30.00 and it will be delivered within 2-5 business days.
In order to ship your product, we need the product and shipping to be 100% paid for.
You can find us on Instagram as @milaandco.gt
Send us an email to hola@milacogt.com(hola@milacogt.com)
Or write to us via WhatsApp at: +502
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